Resume

Highlights of work experience, education, and skills for Misriya Hassan.

Summary

Misriya Hassan

Results-driven executive assistant with 15 years of experience supporting C-level executives. Proven track record of managing complex calendars, coordinating high-level meetings, and providing confidential administrative support. Exceptional communication and organizational skills.

  • Abu Dhabi, United Arab Emirates
  • +971-502648725
  • misriyaf85@gmail.com

Education

Honors Programme: Public Speaking & Leadership Training

2004–2005

Completed an honors programme focused on advanced public speaking and leadership training.

Diploma in Commercial Applications

2005

Manipal Institute of Computer Education (MICE)

Covered: Basics of IT, MS-Windows, Word, Excel, PowerPoint, Tally, Access, Internet, CorelDraw, Dreamweaver.

Bachelor of Arts

2007

St. Agnes College

Completed Bachelor of Arts (English Literature).

Certified Human Resources Professional

27 March 2023

Regional Educational Institute, City & Guilds / ILM

Recognized Human Resource Professional, ILM, awarded by City & Guilds (UK based awarding body).

Professional Experience

Senior Executive Assistant to C-level Executive

Feb 2009 - Present

e&, Abu Dhabi, UAE

  • Provided high-level administrative support to GCR & AO, managing calendars, scheduling meetings, and coordinating travel arrangements.
  • Prepared and edited correspondence, reports, and presentations for executive-level meetings and communications.
  • Acted as a liaison between the executive office and departments, ensuring effective communication and coordination.
  • Managed confidential and sensitive information with discretion, maintaining utmost professionalism and confidentiality at all times.
  • Managed information flow between senior executives and other members of staff, passing on information about policies, procedures and directives.
  • Prepared research and briefing papers before appointments and presentations to manager specifications.

Customer Service Representative

Jan 2008 - Jan 2009

I-vision Technology, Abu Dhabi, UAE

  • Effectively resolved customer issues by providing clear and concise information.
  • Proactively ensured customer satisfaction by addressing concerns and exceeding expectations.
  • Quickly identified and resolved complex issues, resulting in positive customer feedback.
  • Demonstrated comprehensive understanding of products and services, enhancing customer support experience.

Technical Support Executive

2007 - 2008

Dell International Services, Bangalore, India

  • Managed and resolved technical issues for a diverse range of clients in a fast-paced environment.
  • Utilized strong troubleshooting skills to diagnose and resolve complex software and hardware problems.
  • Provided excellent customer service through effective communication and the ability to build rapport with clients.
  • Collaborated with cross-functional teams to identify and implement solutions for recurring technical issues.

Skills

  • Excellent communication and interpersonal skills
  • Office management and organization
  • Email writing
  • Calendar and email management
  • Problem-solving abilities
  • Social Influencing
  • Administrative professional Tips - LinkedIn Training
  • Decision Making
  • Interpersonal Skills
  • ChatGPT
  • Proficiency in MS Office Suite and other relevant software applications
  • Computer Applications (MS Office, Tally, CorelDraw, Dreamweaver, etc.)
  • Holder of valid UAE driving license

Certificates & Courses

  • Certified Human Resource Professional (ILM, City & Guilds, Mar 27, 2023)
  • Frame for Winning Workshop (The Next Level, Feb, 2025)
  • Administrative Professional Tips (LinkedIn Learning, Jan 12, 2023)
  • Social Influencing (e&/iQra, Mar 30, 2022)
  • Interpersonal Skills (e&/iQra, Mar 16, 2022)
  • Decision Making (e&/iQra, Mar 31, 2022)
  • Public Speaking & Leadership Training (Honors Programme, 2004-2005)
  • Diploma in Commercial Applications (MICE, Manipal Institute of Computer Education, 2005)
  • Computer Course Certificate (Galaxy Computer Education & Training Institute, UAE, Nov–Dec 2009)
  • Rostrum Gavel Club Certificate (Toastmasters Affiliate, 2004–2005)
  • Proven experience as an executive assistant supporting C-level executives
  • Various LinkedIn and internal corporate trainings (details available upon request)

Awards & Recognitions

  • Monthly Excellence Award (e&, July 2012)
  • Monthly Excellence Award (e&, Feb 2014)
  • Dell Voice of the Customer – Customer Advocate Award (Dell, Nov 2006)
  • Outstanding Project Contribution Award (OPCA) (e& UAE): Identification of Under/Incorrect Billing of a Major Customer
  • Consistently recognized via e& HR Spot Award Program (2023–present): Acknowledgments from Directors and senior leadership for dedication, value delivery, and collaborative teamwork—continuously driving excellence and relationships across the organization.